Role Overview

We are looking for a highly execution-focused Team Lead Onboarding Operations to own and drive seamless,

timely onboarding of students into group classes across the USA and ROW (Rest of World) regions.

This is a high-ownership, people-and-process leadership role at the intersection of operations, data, and student

success. The Team Lead will manage a team of Onboarding Operations Associates, ensure optimal group efficiency

across time zones, and act as the primary escalation point for onboarding and batch-formation issues across both

regions.

Key Responsibilities

Team & Regional Leadership
Lead, mentor, and manage a team of Onboarding Operations Associates supporting both USA and ROW regions across

rotational shifts
Ensure adequate shift coverage and hand-off continuity across time zones to avoid onboarding gaps
Set daily/weekly priorities, coach associates, and drive performance against KPIs
Build a robust feedback culture and support career development within the team

Student Onboarding & Allocation




Own end-to-end onboarding of students into relevant group classes with minimal TAT across USA and ROW
Oversee student-to-batch allocation strategy to maintain optimal group size and utilisation across regions

Group Efficiency Ownership — Core KPI
Own batch efficiency metrics: fill rates, scheduling alignment, and drop-offs for both regions
Drive continuous optimisation of group structures for better utilisation and learning outcomes
Benchmark and compare efficiency trends between USA and ROW to identify improvement areas

Operational Execution
Partner with Sales, Scheduling, and Academy teams across regions for smooth, coordinated onboarding flow
Own onboarding pipeline tracking and ensure zero delays or leakages across shifts and regions
Standardise and streamline processes to work seamlessly across USA and ROW time zones

Problem Solving & Escalation Handling
Act as the first point of escalation for complex onboardin

📌 Onboarding Operations Team Lead Bengaluru
🏢 BrightChamps
📍 Bengaluru