Role & responsibilities
Manage inbound phone and chat interactions with business customers in a confident and team-oriented manner.
Identify customer needs, uncover current and future business opportunities, and close sales in a single interaction where possible.
Position Microsoft commercial hardware and software solutions against customer needs.
Clarify customer questions, handle objections, and agree next best actions based on purchase intent.
Provide Voice of Customer and Voice of Business feedback to support continuous improvement.

Preferred candidate profile
Proven sales orientation with at least two years of sales or telesales experience preferred.
Commercial customer experience preferred, with 3C product experience an advantage.
Native or near-native proficiency in the supported language and robust cultural awareness for the supported market.
Solid interpersonal, verbal, and written communication skills with CRM/sales tool familiarity.
Typing proficiency of approximately 55 WPM in English or equivalent local language.

Solid knowledge of Microsoft products, Office, Excel, Outlook, hardware solutions, and primary competitors.

📌 Smb Hardware Sales Advocate Hyderabad (India)
🏢 Pi Square Technologies
📍 India