Proven experience as a Process Coordinator or in a similar role is required.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Solid understanding of process improvement methodologies.
Client onboarding & documentation
Client payment/receivables follow-ups
Regular client & internal team coordination
Process tracking, reporting & KPI monitoring
Process improvement & SOP documentation
Resolve process-related issues and queries
Prepare training documents/videos and conduct training sessions

KRAs:
Continuously review and streamline existing processes to improve efficiency, quality, and operational performance.
Develop and maintain detailed documentation of processes, procedures, and workflows to ensure consistency and clarity.
Monitor key performance indicators (KPIs) to track process performance and identify areas for improvement.



Generate regular reports and present findings to management.
Assist in the planning and execution of projects related to process improvement initiatives. Coordinate resources and activities to achieve project objectives within specified timelines.
Answering process users questions and providing process support for those needing to follow the procedure.
Addressing any issues that arise with procedures, tools, or people to ensure expected process outcomes are achieved.
Prepare training videos, documents and training sessions.

Pay: ₹18,086.00 - ₹22,000.00 per month

Advantages:
Cell phone reimbursement
Versatile schedule
Provident Fund

Work Location: In person

📌 Process Coordinator Gurugram
🏢 Onnsynex.com
📍 Gurugram