Digital Solutions & Development > Digital Solutions > Digital Manufacturing Support Services

You will join the Digital Manufacturing Support Services department and collaborate with one of our Digital Product Teams within the Idea to Market & Order to Delivery domain, specifically covering Digital Manufacturing, Warehousing & CPX in the Digital Business Solutions. In this product area, we standardize and integrate manufacturing execution systems across Vestas factories, enabling real time visibility, continuous improvement & process optimization in line with Vestas standards & operational excellence.

Responsibilities
As part of the Digital Manufacturing Support team, you will be involved in the following activities.

Support Perspective
Provide L1 (P3/P4) support for Apriso, EAM & QDA applications through ticketing system
Handle user requests related to Master Data configuration, Performance monitoring, Troubleshooting through ticketing system
Monitor, triage, and resolve incoming tickets within defined SLAs
Maintain accurate records of incidents, requests,



and resolutions
Understand the business processes & Vestas way of working
Ideal candidates will actively contribute to enhancing customer satisfaction across all supported applications
Work closely with the functional and end-to-end test teams to troubleshoot problems found in integration testing
Investigate and resolve issues reported by users, identifying the root cause, and implementing solutions to prevent recurrence

Operations Perspective
Stay updated with technological advancements and industry trends to enhance skills and knowledge relevant to the role.
Keep abreast of current developments and upgrades in the systems.
Perform Regression Testing in relation to system maintenance, improvement & release deployment.
Handle deployment of packages and builds to Test and Production servers.
With a sense of urgency, monitor critical IT issues to ensure proper priority and leverage these to

📌 Analyst Mes/mom Application Support & Operations Chennai
🏢 Vestas
📍 Chennai