Sales Coordinator cum Customer Service Executive

Exports – GCC & South-East Asia

POSITION OVERVIEW

Customer Service Executive

Business Entity FCPL Reports To Director / MD/ TBD

Location Thane / Mumbai (Work from Office) Employment Type Full time, Permanent

ROLE SUMMARY

The Sales Coordinator cum Customer Service Executive is the operational backbone of FCPL's export sales function, serving customers in the Gulf Cooperation Council (GCC – UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar) and South-East Asia (Indonesia, Vietnam, Malaysia, Philippines, Thailand) markets. The role bridges the MD/GM/BDM-driven business development pipeline with flawless back-end execution: enquiry management, quotation processing, order fulfilment coordination, logistics documentation, payment follow-up, and post-shipment customer support.

The incumbent must be detail-oriented, proactive, and capable of working independently with minimal supervision across multiple time zones.

KEY RESPONSIBILITIES

● SALES COORDINATION & ORDER MANAGEMENT

▸ Receive, acknowledge,



and process export enquiries from GCC and SE Asia customers and distributors.

▸ Prepare and issue commercial quotations under the MD's / BDM's guidance; track quotation status and follow up for conversion.

▸ Raise Proforma Invoices (PI), Sales Orders, and coordinate order confirmations with the production/dispatch team.

▸ Maintain a live order tracker (Excel / ERP) covering PIs raised, orders confirmed, production status, and shipment ETD/ETA.

▸ Coordinate with the warehouse and logistics team for packing, labelling (GCC/SASO/IMPORTER labelling norms), and timely dispatch.

● EXPORT DOCUMENTATION & COMPLIANCE

▸ Prepare and collate all export shipping documents: Commercial Invoice, Packing List, Certificate of Origin (CoO), Bill of Lading / Airway Bill, SDS, TDS, Test Reports, MSDS, and Phytosanitary/Health Certificates as applicable.

▸ Coordinate with CHA (Customs House Agent) for shipping bill filing, LEO, and custo

📌 Sales Coordinator Exports (Bhiwandi)
🏢 FRESHCLEAN CHEMICALS PRIVATE
📍 Bhiwandi