1. Membership Sales
- Handle walk-ins, enquiries, phone calls, WhatsApp and social-media leads.
- Explain membership plans, pricing, offers and facilities.
- Conduct gym tours and convert enquiries into memberships.
- Follow up with leads regularly until conversion.
- Achieve monthly membership sales targets.
- Maintain a proper database of leads and their follow-up status.
- Promote personal training, group classes and other gym services.

2. Membership Renewal & Retention
- Track memberships that are expiring.
- Contact members before expiry and encourage timely renewal.
- Follow up with inactive members.
- Understand member concerns and coordinate with trainers/management for solutions.
- Maintain good relationships with existing members.

3. Front Desk & Customer Service
- Welcome members and visitors professionally.
- Handle membership registration, renewals, transfers and freezes.
- Explain gym rules, timings and facilities.
- Maintain accurate member records.
- Handle basic customer complaints and escalate important issues to management.




- Ensure the reception/front desk is clean and organized.

4. Sales Follow-up
- Make daily follow-up calls/messages to leads.
- Maintain a daily lead and conversion report.
- Track:
- New enquiries
- Follow-ups
- Gym visits
- Membership conversions
- Renewal conversions
- Lost leads
- Revenue generated

5. Payment & Documentation
- Collect membership payments through approved payment methods.
- Generate/maintain receipts and membership records.
- Ensure all membership forms and documents are completed correctly.
- Coordinate with accounts/management regarding payment reconciliation.

6. Marketing Support
- Promote current offers and membership packages.
- Contact old/inactive leads for new offers.
- Encourage member referrals.
- Support gym promotional campaigns, events and social-media activities.
- Collect Google reviews and member feedback.

7. Daily Performance Expectations

A valuable coordinator should be responsible for bo

📌 Gym Membership Coordinator and Sales (Bengaluru)
🏢 Muscle House Gym & Fitness Center
📍 Bengaluru