Roles and Responsibilities
- Manage debt collection processes from start to finish, ensuring timely recovery of outstanding amounts.
- Identify potential risks and develop strategies to mitigate them during the collections process.
- Utilize various communication channels (phone, email, SMS) to contact customers and negotiate payments.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve customer queries and disputes.
Desired Candidate Profile
- 0-3 years of experience in tele collection or related field.
- Robust understanding of Collections Process, Debt Collection, and Tele Collection principles.
- Excellent communication skills for effective interaction with customers over phone/email/SMS.
- Ability to work independently with minimal supervision while meeting targets set by management.