24 Aug
|
Fortis
|
Jalandhar
Roles and Responsibilities :
- Manage a team of customer service representatives to achieve sales targets and provide excellent customer support.
- Develop and implement effective strategies to improve call center operations, reduce attrition rates, and enhance overall performance.
- Collaborate with other departments to resolve complex issues, address customer complaints, and maintain high levels of customer satisfaction.
- Analyze key performance indicators (KPIs) such as AHT, Shrinkage, Attrition rate, CSat etc. to identify areas for improvement.
Job Requirements :
- 8-12 years of experience in BPO/Call Center industry with a focus on leadership roles.
- Solid communication skills with ability to lead by example.
- Excellent management skills with ability to motivate teams towards achieving goals.
- Proven track record in reducing shrinkage & attrition rates through effective people management practices.
📌 Call Center Head (Jalandhar)
🏢 Fortis
📍 Jalandhar