Front Office & Billing Executive – Job Description Position

Job Summary

Responsible for managing patient registration, appointments, billing, admissions, discharge billing, insurance/TPA coordination, cash handling, and providing courteous and productive service to patients and attendants.

Key Responsibilities
Front Office Operations
Greet and assist patients and attendants professionally.
Register current and existing patients accurately.
Manage OPD appointments and doctor schedules.
Handle patient enquiries regarding consultations, procedures, packages, and hospital services.
Maintain patient records and ensure accurate data entry.
Coordinate with doctors, nursing, laboratory, pharmacy, and other departments.
Billing Responsibilities
Prepare OPD, IPD, procedure, investigation, pharmacy, and discharge bills accurately.
Collect payments through approved payment modes and issue receipts.
Verify package rates, discounts, deposits, and outstanding balances.
Maintain accurate daily billing and collection records.




Ensure all services provided to patients are properly captured in the billing system.
Coordinate with departments to resolve billing discrepancies.
Admission & Discharge
Complete admission formalities and collect required documents.
Explain billing procedures, deposits, packages, and payment requirements to patients/attendants.
Coordinate with nursing and billing departments during discharge.
Prepare final bills and ensure all outstanding payments are settled before discharge as per hospital policy.
Insurance / TPA Coordination
Collect and verify required insurance/TPA documents.
Coordinate with the insurance/TPA desk for approvals and claim-related requirements.
Follow up on pending approvals and documentation.
Ensure accurate billing as per approved packages and insurance guidelines.
Cash & Documentation
Handle cash, card, UPI, and other approved payment collections responsibly.
Maintain proper cas

📌 Front Office Executive Krishnarajapura (Krishnarajapuram)
🏢 Sathya Sai Orthopaedic And Multispeciality Hospital
📍 Krishnarajapuram