Job Description Telesales & Telecollection Executive

Company: CreditMantri Finserve Pvt. Ltd.
Location: Chennai – Spencer Plaza, Anna Salai
Department: Voice Process
Role: Telesales / Telecollection Executive
Process: Hindi Voice Process

About the Role

We are looking for energetic and customer-focused Telesales & Telecollection Executives who are fluent in Hindi and English. The role involves interacting with customers over the phone, understanding their requirements, promoting suitable financial products/services, and supporting timely payment collections.

Key Responsibilities

Telesales
Make outbound calls to prospective and existing customers.
Understand customer requirements and explain relevant financial products/services.
Convert leads into successful sales while achieving daily and monthly targets.
Follow up with customers and maintain regular communication.
Handle customer queries and objections professionally.
Maintain accurate call and customer records in the system.

Telecollection
Make outbound calls to customers regarding pending/overdue payments.




Remind customers about payment due dates and outstanding amounts.
Understand customer concerns and assist with suitable payment solutions.
Follow up on promised payment dates and ensure timely collections.
Achieve assigned daily, weekly, and monthly collection targets.
Maintain proper call records and update customer information.

Candidate Requirements
Hindi and English communication is mandatory.
Robust verbal communication and convincing skills.
Positive customer-handling and negotiation skills.
Target-oriented and self-motivated.
Comfortable making a high volume of outbound calls.
Basic computer knowledge.
Freshers and experienced candidates can apply.
Candidates with experience in telecalling, telesales, telecollection, BPO, BFSI, or customer service will be preferred.

What We Offer
Market-competitive salary.
Attractive performance-based incentives.
PF, ESIC and Ins

📌 Hindi Telecaller Chennai
🏢 CreditMantri Finserve
📍 Chennai