Key Responsibilities
Manage the day-to-day service department operations.
Lead, motivate, and monitor Service Advisors, Technicians, and support staff.
Achieve monthly targets for service volume, revenue, labour sales, parts, and accessories.
Ensure vehicles are serviced and delivered on time with proper quality checks.
Monitor customer complaints and ensure timely resolution.
Improve customer satisfaction, NPS, and Google ratings.
Monitor repeat repairs, warranty claims, and technical complaints.
Ensure proper job card creation, estimates, approvals, and billing procedures.
Monitor workshop productivity, technician efficiency, and bay utilization.
Ensure proper usage and control of tools, equipment, spare parts, and consumables.
Coordinate with Parts, Sales, CRM, Accounts, and management teams.
Conduct daily service meetings and review team performance.
Ensure proper follow-up with customers for periodic service and pending jobs.
Monitor service retention and increase customer return visits.
Ensure compliance with Bajaj service processes, safety standards,



and company policies.
Prepare and submit daily, weekly, and monthly service performance reports.
Conduct training and skill-development programs for service employees.
Maintain workshop cleanliness, discipline, grooming, and safety standards.

Key Performance Areas (KPIs)
Service Vehicle Volume
Labour Revenue
Parts & Accessories Sales
Customer Satisfaction / NPS
Google Rating
Service Retention
Technician Productivity & Efficiency
Repeat Repair Control
Complaint Resolution
Workshop Revenue & Profitability

Eligibility
Diploma / Degree in Automobile / Mechanical Engineering preferred.
3–7 years of experience in automobile service operations.
Experience in a two-wheeler dealership is preferred.
Robust knowledge of workshop operations and service processes.

Pay: ₹28,000.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistanc

📌 Service Manager Vazhuthacaud
🏢 Pioneer Motors Trivandrum
📍 Vazhuthacaud