About the Role

We are looking for a friendly, confident and highly personable Receptionist/Client Relationship Executive to be the first point of contact for our clients.

This role is not limited to sitting at the reception desk. A major part of the job involves speaking with clients over the phone, making follow-up calls, responding to enquiries and ensuring that every client feels welcomed and well looked after.

Key Responsibilities
Answer and manage the business phone throughout the day.
Respond to incoming calls, WhatsApp enquiries and client questions in a polite and skilled manner.
Make outbound calls to clients for appointment confirmations, follow-ups, enquiries and treatment-related coordination.
Follow up with enquiries and potential clients and encourage them to visit the clinic.
Welcome clients warmly when they arrive at the clinic.
Understand the client's requirement and direct them to the appropriate team member.
Schedule and coordinate appointments.
Maintain accurate client information and appointment records.
Coordinate with doctors,



therapists and the internal team to ensure smooth client flow.
Handle clients who may be anxious, uncertain or have questions about treatments with patience and confidence.
Maintain a warm, positive and qualified atmosphere at reception.

What We Are Looking For

Personality is extremely key for this role.

We are looking for someone who:
Is naturally friendly, warm and approachable.
Has a personality that allows them to make friends easily and build rapport with clients quickly.
Enjoys talking to people and is comfortable initiating conversations.
Can communicate confidently and clearly in both English and Malayalam.
Must be able to understand English and Malayalam well, including what clients are asking for and what they need.
Is comfortable speaking on the phone for a significant part of the day.
Is willing and comfortable to answer the business phone throughout the

📌 Receptionist/administrator Kozhikode (India)
🏢 Elyra Health and Diagnostics
📍 India