Key Responsibilities

1. Guest Service Excellence
- Order Management: Take food and beverage orders from guests via phone or in-room ordering systems, ensuring accuracy and attention to detail.
- Delivery & Presentation: Oversee the timely and courteous delivery of orders to guest rooms, ensuring presentation meets resort standards.
- Guest Interaction: Engage with guests to ensure satisfaction, address any concerns, and fulfill additional requests promptly.SetupMyHotel+1Salary.com+1

2. Team Leadership & Training
- Staff Supervision: Lead and supervise a team of room service attendants, ensuring adherence to service standards and operational procedures.
- Training: Conduct training sessions for current hires and ongoing coaching for existing staff to maintain high service quality.
- Scheduling: Prepare and manage staff rosters to ensure adequate coverage during peak and off-peak hours.SetupMyHotel+1Salary.com+1

3. Operational Efficiency
- Inventory Management: Monitor and manage inventory levels of food, beverages, and service equipment, placing orders as necessary.




- Quality Control: Ensure all food and beverage items are prepared and presented according to resort standards.
- Cleanliness & Maintenance: Maintain cleanliness of service areas, equipment, and guest rooms post-service.

4. Financial Transactions
- Billing: Accurately process guest charges, including room charges, credit cards, and cash payments.
- Reporting: Prepare daily sales reports and submit them to the Food & Beverage Manager.Salary.com+1SetupMyHotel+1

5. Health & Safety Compliance
- Regulations Adherence: Ensure compliance with health and safety regulations, including food safety standards and sanitation protocols.
- Emergency Procedures: Be trained in emergency procedures and first aid to handle any incidents effectively.

Qualifications & Skills:
- Education: Diploma or degree in Hotel Management or a related field.
- Experience: Minimum of 2 years in a similar role within a resort or luxury ho

📌 IRD Captain (Lonavla)
🏢 Aavesh Enterprises
📍 Lonavla