Main Responsibilities:

1. Client Consultation & Travel Planning
2. Customized Itinerary Creation
3. Quotation Preparation & Follow-Up
4. Lead Conversion & Client Relationship Management
5. CRM & Documentation Management
6. Coordination with Operations & Vendors
7. Post-Booking Client Support
8. Destination & Product Knowledge Development

Tasks & Activities:
- Lead Handling: Respond to travel enquiries received through calls, WhatsApp, email, social media, and CRM platforms. Understand client requirements and qualify leads accordingly.
- Client Consultation: Interact with travellers to understand travel preferences, budget, travel style, duration, and expectations. Suggest suitable destinations, hotels, and experiences.
- Itinerary Preparation: Prepare customized travel itineraries based on client requirements. Modify and update itineraries based on client feedback and operational feasibility.
- Quotation Preparation: Prepare and share quotations including inclusions, exclusions, payment terms, and travel notes in company format.
- Follow-Up & Booking Conversion:



Maintain regular follow-ups with clients through calls, WhatsApp, and email. Assist in converting enquiries into confirmed bookings.
- Booking Coordination: Collect traveller details, booking confirmations, and advance payments. Coordinate smooth handover to operations team after booking confirmation.
- CRM Updates: Maintain accurate records of client communication, follow-ups, booking stages, and payment status in CRM.
- Vendor & Operations Coordination: Coordinate internally with operations team and vendors for availability checks, costing support, and booking requirements.
- Client Support: Assist travellers with basic travel guidance, documentation requirements, and support during pre-travel and travel stages.
- Post-Trip Follow-Up: Collect client feedback, reviews, and referral opportunities after trip completion.
- Product & Destination Learning: Continuously improve destination knowledge, travel tre

📌 Vacation Consultant (Pune)
🏢 On The Globe
📍 Pune