1. Manages the performance of the Sales team to ensure the delivery of the Jaguar Land Rover Purchase Experience Framework and the achievement of key targets (e.g. new car sales)
2. Monitors the performance of the team against Sales KPIs, using the Jaguar Land Rover Composite and Retailer information to track performance and identify opportunities for improvement
3. Personally demonstrates the JLR Customer First Principles, leads their implementation by the Sales team and manages any non-compliance
4. Drives a culture of team working across the Service, Sales and Parts teams to deliver an outstanding customer experience
MANAGES THE TEAM
5. Recruits current team members as required, and manages their induction into the Retailer
6. Monitors the day-to-day performance and training of each member of the Sales team, provides feedback on performance and manages any underperformance
7. Coaches individuals to develop their knowledge of Jaguar Land Rover products, technologies or systems,
improve their customer-handling skills and ensure that they complete the training provided by Jaguar Land Rover for their role. Arranges informal training sessions for the team as required
8. Implements the approach to reward and recognition for the Sales team, in line with Retailer policy and makes decisions on individual remuneration
9. Manages succession into key roles to develop talented individuals into key roles (e.g. Sales Executives, F&I; Managers)
10. Organises activities (e.g. team events) to build team spirit and engagement
11. Communicates with the team to share information on Jaguar Land Rover, the wider Retailer and the Service function (e.g. JLR product launch plans, Retailer business plans, Sales team performance)
OVERSEES KEY ACTIVITIES
12. Oversees sales activity to ensure that the team is fully effective and KPIs are achieved. Runs daily and weekly meetings for the Sales team to track and manage performance
13. Talks to
📌 Sales Head (Raipur)
🏢 Satyam Balajee Automotive
📍 Raipur
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