Welcome guests warmly and professionally.
Complete check-in and check-out procedures.
Verify guest details and provide room keys/access cards.
Explain hotel facilities, services, and policies.
Handle guest requests, questions, and complaints.
Provide information about hotel services and local attractions.
Coordinate with housekeeping, room service, maintenance, and other departments.
Handle room reservation inquiries and bookings.
Modify or cancel reservations as required.
Check room availability and update reservation records.
Answer telephone calls professionally.
Handle messages, wake-up calls, and guest communications.
Maintain explicit communication with other hotel departments.
Prepare and settle guest bills accurately.
Process cash, card, and other approved payments.
Maintain proper records and follow cash-handling procedures.
Listen carefully to guest concerns.




Resolve issues promptly within authority.
Escalate responsible problems to the Front Office Manager or duty manager.
Maintain accurate guest records and registration information.
Monitor arrivals, departures, VIP guests, and special requests.
Maintain front-desk cleanliness and skilled appearance.
Follow hotel safety and security procedures.
Protect guest privacy and confidential information.
Report suspicious activities or emergencies to the appropriate authority.

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Adaptable schedule
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Associate Durgapur
🏢 Delta Suites Hotel
📍 Durgapur