Lead Generation & Follow-Up
Handle inbound leads generated through Meta Ads, Google Ads, website, WhatsApp and other channels.
Make outbound calls to prospective customers and understand their requirements.
Follow up consistently with current, existing and warm leads.
Maintain an organized database of prospects and follow-up schedules.
Sales & Conversion
Understand customer requirements and recommend suitable products/services.
Present company offerings, packages, pricing and perks effectively.
Conduct sales calls, online meetings and product/service presentations.
Negotiate with prospects and convert qualified leads into paying customers.
Achieve monthly and quarterly sales targets.
Customer Relationship Management
Build strong relationships with prospects and existing clients.
Understand customer pain points and provide appropriate solutions.
Maintain regular communication throughout the sales process.
Ensure a smooth handover from sales to the operations/client servicing team.
Lead Qualification
Qualify leads based on requirement, budget,
urgency and purchase intent.
Prioritize high-intent prospects for immediate follow-up.
Update lead status, remarks and next follow-up date in the CRM.
Track leads through the complete Enquiry → Follow-Up → Proposal → Negotiation → Closure funnel.
Sales Reporting
Maintain daily records of calls, meetings, follow-ups and conversions.
Prepare daily/weekly sales reports.
Track key metrics such as:
Calls Made
Leads Contacted
Qualified Leads
Meetings Scheduled
Proposals Sent
Deals Closed
Revenue Generated
Conversion Rate
Business Development
Identify current sales opportunities and potential customer segments.
Conduct market and competitor research.
Generate prospects through cold calling, referrals, networking and online channels.
Explore opportunities for upselling and cross-selling.
Proposal & Negotiation
Prepare and share quotations, proposals