Ø Visiting the insurer / corporate offices as per the schedule
Ø Monitor the portfolio, outstanding & facilitate for timely closure
Ø Review the queries received from the customer and work towards first time resolution
Ø Guide team members in resolving escalations from customers
Ø Review the reports sent by the team members and take necessary actions (issues with respect to claim registration /Processing/Settlement/ Error Log etc.) based on the report.
Ø Coordinate with backend team and help in getting the claims actioned
Ø Conduct weekly/monthly reviews with the clients / team members to understand their concerns and help simplify the process
Ø Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
Job Types: Full time, Permanent
Pay: ₹250,000.00 - ₹300,000.00 per year
Perks:
Cell phone reimbursement
Health insurance
Provident Fund
Application Question(s):
Do you have TPA or Insurance experience if yes how many years