Job Opening: Service Operations Executive

Company: BullrocK Fitness
Location: Nashik

Job Type: Full time
Salary: ₹18,000 to ₹25,000 per month, based on experience, communication skills, technical aptitude, and interview performance
Reporting To: Service Manager

Role Overview

We are looking for a responsible and technically curious Service Operations Executive to support our customer service, after-sales, installation, and spare-parts operations.

Most workflows, reminders, task creation, and reports are system-driven or automated. The role requires accurate system updates, timely follow-up, and ownership of cases rather than extensive manual reporting.

Gym-equipment experience is not required. Product and technical training will be provided under the Service Manager.

Key Responsibilities

Customer Service and After-Sales Coordination
Acknowledge and understand customer service requests.
Collect required information such as invoice details, photos, videos, serial numbers, and issue descriptions.
Provide timely updates until the issue is resolved.





Zoho Desk and CRM Management
Create, update, assign, and close service tickets accurately.
Maintain proper case notes, customer communication, issue category, status, and closure details.
Follow automated reminders, workflows, and pending-task alerts.
Ensure no service request remains unattended or incorrectly updated.

Technician and Installation Coordination
Coordinate planned installations and service visits with customers and technicians.
Share complete job details, location, product information, and issue details with technicians.
Confirm schedules and follow up until completion.
Collect installation or service completion reports, photos, and customer confirmation.

Basic Technical Troubleshooting
Conduct basic troubleshooting over phone or video using company SOPs and checklists.
Understand common assembly, alignment, electrical, mechanical, and spare-part issues.
Escalate complex cas

📌 Service Operations Executive Midc Ambad
🏢 Bullrock Fitness
📍 MIDC Ambad