Working Hours: Monday to Saturday, 2:00 PM – 11:00 PM
/n
Experience: Minimum 5 years in a BPO or customer-facing setting
/n
Compensation: Up to ₹4,50,000 per annum + attractive commissions and performance bonuses
/n
About the Role
/n
We are seeking an experienced and energetic Customer Relationship Manager (Key Accounts Manager) to join our growing education consulting team. The ideal candidate will have a robust background in client handling within a BPO or customer service setup, excellent communication skills, and an interest in sales and relationship management.You will play a key role in guiding British and European studentswho aspire to pursue university education, ensuring a smooth and successful admission journey.
/n
What will you actually do?
/n
1.Talk to students
/n
/n
Speak with students over phone/email.
/n
Understand their requirements and answer their questions.
/n
Keep regular follow-ups with them.
/n
/n
2.Convert interested students into admissions
/n
/n
These students are already counselled and interested.
/n
Your job is to convince them to complete the admission.
/n
You will have sales/conversion targets.
/n
/n
3.Check student documents
/n
/n
Check whether the student's profile and documents are complete.
/n
Coordinate with the admin team for university applications.
/n
/n
4.Coordinate with universities
/n
/n
Submit applications.
/n
Communicate with university representatives.
/n
Schedule interviews and assessments.
/n
/n
5.Help students prepare
/n
/n
Guide students before university interviews.
/n
Make sure they understand what they need to do.
/n
/n
6.Follow up until admission is completed
/n
/n
Once the university gives an offer, coordinate fo