At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with easy, powerful, and secure solutions.

About the Role

We are looking for a highly organized and analytically minded Program Manager to support cross-functional customer experience and go-to-market initiatives. This role sits at the intersection of Customer Experience, Business Units, Product, Marketing, Support, and Customer Success, helping drive customer listening programs, market insights, operational coordination, and strategic initiatives across the organization.

Key Responsibilities
Customer Listening & NPS Programs_
Support execution of relational and transactional NPS/customer feedback programs
Coordinate survey launches, communications, reporting timelines, and follow-up actions
Partner with Business Units and functional teams to review customer sentiment trends and identify prospects for improvement




Track and manage action items resulting from Voice of Customer (VoC) insights
Help drive closed-loop feedback processes and customer follow-up coordination
Cross-Functional Program Management_
Manage cross-functional initiatives across Customer Experience, Product, Support, Marketing, and Customer Success teams
Coordinate meetings, timelines, deliverables, and stakeholder communication
Maintain project trackers, dashboards, and program documentation
Ensure alignment between teams on priorities, milestones, and dependencies
Market Research & Insights_
Conduct market, competitor, and industry research to support strategic decision-making
Analyze customer trends, feedback themes, adoption patterns, and engagement signals
Assist in synthesizing qualitative and quantitative insights into executive-ready summaries and presentations
Support benchmarking and best-practice r

📌 Lead, Customer Experience Program Manager Bengaluru (India)
🏢 SolarWinds
📍 India