A. Hardware Management
- Installation, configuration and maintenance of computers, laptops and other IT hardware.
- Troubleshooting hardware-related problems such as system failure, printer issues, network connectivity and peripheral device issues.
- Regular preventive maintenance of all IT hardware.
- Maintain records of company IT assets, including computers, laptops, printers and other equipment.
- Coordinate with external vendors for repair and maintenance whenever required.
B. CCTV Camera Management
- Monitor the proper functioning of CCTV cameras and recording systems.
- Ensure that all CCTV cameras across the factory, office and retail stores are operational.
- Troubleshoot CCTV camera, DVR/NVR and recording-related issues.
- Coordinate with CCTV service providers for installation, maintenance and repairs.
- Maintain CCTV maintenance and service records.
C. Store IT Support
- Provide technical and hardware support to all company stores/outlets.
- Attend and resolve hardware-related issues reported by store employees on a priority basis.
- Coordinate with store managers regarding IT and hardware problems.
- Provide remote support whenever possible and visit stores when physical intervention is required.
- Ensure minimum downtime of critical IT equipment at stores.
D. Network and Peripheral Support
- Provide basic support for internet, Wi-Fi, routers, switches and network connectivity.
- Ensure smooth functioning of printers, barcode scanners, biometric machines and other IT devices.
- Escalate major network or software issues to the concerned IT Manager or external service provider.
E. IT Asset and Documentation
- Maintain updated records of IT assets and their allocation.
- Keep records of hardware repairs, replacements and maintenance.
- Prepare reports regarding IT issues and resolutions.
- Monitor the requirement for replacement or upgradation of old or damaged hardware.
F. Coordination and Support
- Coordinate with all dep