12.10 Customer Relationship Executive HL/HE
Business Vertical: Housing
Line of Business: Home Loans
Department: Sales
Line Manager: Sales Manager
Location:
Designation: Customer Relationship
Executive /Relationship Manager
Grade: CRE/J1
No. of Positions:
On the rolls of: TCHFL
Job Dimensions
Responsible for handling team: No
Roles reporting into this
role(Direct/Indirect):
Contact or Interaction with:
1) Customers
2) Channel Partners & Vendors
3) Builders
Travel Required: Yes
Position Type: Full time
Process Owner:
1. Sales
4)Internal Sales team
Job Purpose
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To ensure the achievement of disbursement targets with a proper mix of HE/ HL with minimum delinquency.
Responsibilities
Core Responsibilities:
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Ensure the number of log in along with disbursement of HE/ HL is of the 30:70 mix
Sanction ratio target achievement
Ensure high customer satisfaction level
Execute sales promotion activities to build customer interest in the TCHFL brand
Build robust client relationships both internally and externally and build a strong brand identification with potential customers.
Ensure vendor empanelment and develop relationships with new vendors.
Develop strong distribution channels
Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and
products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
Ensure compliance to all Audit / NHB regulations.
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Interdependencies
Functional Competencies
Competency
Beginner
Intermediate
Advance
Expert
Retail Product & Market Knowledge
(Sales)
Retail Customer Acquisition &
Relationship Management
Retail Sales Team Management
(Channel, FoS)
Retail Sales Strategy, Planning and
Implementation
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Job Qualifications
Graduate : Yes
Desired Experience: Minimum 3 years in the field.
Other desired attributes:
Masters/Postgraduate: Preferred
Certifications:
Others :
Reviewed and Approved by:
Updated