We are looking for a confident, customer-focused, and experienced Customer Care Manager to lead our customer service team and ensure a consistently high level of customer satisfaction.

The ideal candidate should have excellent communication and customer-handling skills, strong team-management abilities, practical problem-solving skills, and a polished skilled presence. The person will be responsible for managing customer interactions, resolving escalations, supporting the team, and continuously improving the overall customer experience.

Key Responsibilities
- Lead, manage, and motivate the customer care team.
- Handle important customers, complex queries, and escalated complaints professionally.
- Ensure timely and effective resolution of customer issues.
- Monitor customer interactions and maintain high service-quality standards.
- Train, coach, and support team members to improve their performance.
- Develop and implement customer service processes and best practices.
- Track team performance, customer feedback, complaints, and resolution metrics.




- Coordinate with internal departments to resolve customer concerns efficiently.
- Identify recurring customer issues and recommend practical solutions.
- Maintain strong relationships with key customers and ensure a positive customer experience.
- Conduct regular team meetings and performance reviews.
- Prepare customer service reports and share insights with management.
- Ensure company policies and service standards are consistently followed.

Requirements
- Bachelor's degree in Business Administration, Management, or a related field preferred.
- 3–6 years of experience in customer service, customer care, or a similar role.
- Previous experience managing or supervising a customer service team.
- Excellent verbal and written communication skills.
- Strong customer-handling and conflict-resolution abilities.
- Practical and solution-oriented approach to problem-solving.
- Strong leadership, coordination, and deci

📌 Customer Care Manager (Ludhiana)
🏢 Plati India
📍 Ludhiana