We are hiring for the below role with leading Bank.
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Retention – Customer Care Associate (CCA)
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Job Title: Customer Care Associate – Retention
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Location: Secunderabad
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Shift Time-9.30am to 6.30pm
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Week Off- 6days working with Sunday fixed off
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CTC: Up to ₹4.5 LPA
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Need Graduate with min 1 year of experience in outbound sales from Banking domain.
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Job Overview
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We are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.
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Key Responsibilities
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Handle both inbound and outbound customer calls .
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Interact with customers professionally in Hindi and English .
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Understand customer concerns and provide suitable solutions.
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Focus on customer retention and prevent customer churn.
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Handle outbound sales/retention calls and achieve assigned targets.
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Maintain accurate customer records and update details in Excel/system.
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Ensure a high level of customer satisfaction and service quality.
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Candidate Requirements
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Experience in core outbound sales is mandatory.
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Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.
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Excellent communication skills in English and Hindi .
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Fluency in English & Hindi is mandatory .
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Candidate should know any one regional language .
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Valuable knowledge of MS Excel .
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Should be comfortable handling both inbound and outbound calls .
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Robust convincing, negotiation and customer-handling skills.
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Target-oriented and customer-focused approach.
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📌 Urgent Hiring For For Customer Care Associate/loc Secunderabad/wfo/needgraduate W +yrs Of Exp Int Hyderabad (India)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 India
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