The CRM Assistant Manager plays a pivotal role in enhancing customer satisfaction and loyalty by supporting the CRM Manager in implementing customer engagement strategies, maintaining data integrity, and streamlining processes across departments.

Key Responsibilities
Assist in designing and executing CRM strategies to improve customer retention and overall experience.
Maintain and update CRM databases, ensuring accuracy and data consistency.
Understand the complete customer engagement cycle, sales process, and associated documentation to ensure timely task completion as per company standards.
Utilize tools such as Excel, Word, and CRM software effectively while being adaptable to current technologies and systems.
Coordinate with Sales, Marketing, and Operations teams to align CRM initiatives with business goals.




Analyze customer data to generate insights and identify opportunities for process improvement.
Track CRM performance metrics and prepare regular reports for management review.
Contribute to the development and training of CRM Associates to ensure adherence to processes and service excellence.

Requirements:
Minimum 4 years of experience in CRM or customer service functions, preferably in the real estate industry.
Proficiency in CRM tools and database management systems.
Robust analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.
Team-oriented mind-set with the ability to work collaboratively across departments.

Pay: ₹8,526.28 - ₹33,040.94 per month

Work Location: In person

📌 Crm Assistant Manager Bengaluru
🏢 The Art of Living HR
📍 Bengaluru