Job Description

Service Delivery:
Develop and implement service delivery strategies to meet the needs of clients or customers.
Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary.
Ensure service delivery meets or exceeds quality standards and customer expectations.

Client/Customer Relationship Management:
Build and maintain solid relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues.
Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty.
Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships.

Process Improvement:
Continuously evaluate service delivery processes and workflows to identify inefficiencies and prospects for improvement.
Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality.




Monitor the effectiveness of process improvements and make adjustments as needed.

Financial Management:
Develop and manage budgets for service operations

Reporting and Analysis:
Prepare regular reports on service performance, including key metrics, trends, and insights.
Communicate findings and recommendations to senior management and other stakeholders.

Essential Duties and Responsibilities
Installation, Maintenance Product Support for all AMT - SI s product line including PAR, SOL SR products.
To provide installation support for AMT Scientific Instruments products at customer location as per customer contracts /agreed standards.
To provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrument as per agreed customer contract terms.
To contact customers to assess the problems and advise necessary action required to include quotation by E-mail.
Provide Applic

📌 Service Engineer Bengaluru
🏢 Ametek Instruments India
📍 Bengaluru