*Branch Operations Head – Redhills Branch*

*Company: Madhu Engineering Sales & Services*

*Location: Redhills, Chennai*

*Department: Branch Operations*

*Experience: 5–8 Years*

*Job Summary*

*We are looking for an experienced Branch Operations Head to manage the overall day-to-day operations of the Redhills branch, including Sales, Service, Spare Parts, Customer Coordination, Team Management and branch performance.*

*Key Responsibilities*

*- Manage and monitor the overall branch operations and daily activities.*

*- Lead and coordinate the Sales, Service and Spare Parts teams.*

*- Monitor branch sales targets, service activities and revenue performance.*

*- Plan and follow up on customer enquiries, orders and pending requirements.*

*- Monitor service calls, AMC activities and customer complaints.*

*- Ensure timely quotation, order processing, billing and payment follow-up.*

*- Monitor spare parts stock, inventory movement and requirements.*

*- Coordinate with Head Office and management for branch-related activities.*

*- Monitor employee attendance, discipline,



productivity and performance.*

*- Conduct regular branch meetings and review team performance.*

*- Develop and maintain good relationships with key customers.*

*- Identify new business opportunities and support the sales team in achieving targets.*

*- Ensure proper maintenance of branch records, reports and documents.*

*- Ensure compliance with company policies, safety requirements and operational procedures.*

*- Submit daily/weekly/monthly branch performance reports to management.*

*Required Skills*

*- Strong leadership and team management skills.*

*- Good knowledge of Sales, Service and Spare Parts operations.*

*- Excellent customer handling and communication skills.*

*- Solid planning, coordination and follow-up skills.*

*- Good knowledge of MS Excel and MIS reporting.*

*- Ability to handle branch operations independently.*

*- Experience in DG Sets, industrial equipment, automobi

📌 Branch Operations Head (Red Hills)
🏢 Madhu Engineering Sales & Service
📍 Red Hills