Rastafari Wellness is looking for an experienced and customer-focused
Customer Service Representative
to join our growing team in
Dadar East, Mumbai.
? Key Responsibilities

• Handle
inbound and outgoing customer calls

• Make outbound calls for order updates, follow-ups, and customer assistance

• Handle customer queries via WhatsApp, calls, and other support channels

• Assist with order status, delivery, prescription, and product-related queries

• Coordinate with doctors, operations, and courier partners when required

• Maintain accurate customer records and follow-ups

• Resolve customer concerns professionally

• Support sales conversations and customer conversions
where applicable

? Requirements

•
Minimum 2 years of relevant experience
in customer service, tele calling, or customer support

• Experience in
sales through customer service/tele calling will be an added advantage

• Excellent communication skills in English and Hindi

• Confident and comfortable handling inbound and outbound calls

• Robust customer-handling and problem-solving skills

• Basic computer and CRM knowledge

• Professional, patient, and target-oriented approach

📌 Customer Service Representative (Wadala)
🏢 Rastafari Wellness
📍 Wadala