Job Summary

MOJO AUTO CAFE is looking for an enthusiastic and customer-focused Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for maintaining excellent customer relationships, handling customer queries, coordinating with internal teams, and ensuring a positive customer experience.

Key Responsibilities
- Welcome and assist customers professionally.
- Handle customer enquiries, feedback, and complaints.
- Maintain strong relationships with existing and new customers.
- Follow up with customers regarding enquiries, services, and requirements.
- Coordinate with the sales and service teams to ensure smooth customer service.
- Maintain accurate customer records and follow-up details.
- Contact customers through phone calls, WhatsApp, and other communication channels.
- Collect customer feedback and report significant concerns to management.
- Support the team in achieving customer satisfaction and business targets.




- Ensure professional communication and a positive customer experience at all times.

Requirements
- Minimum qualification: Plus Two / Diploma / Degree.
- Freshers can apply; experience in customer service or automobile-related businesses will be an advantage.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Ability to communicate confidently with customers.
- Good follow-up and problem-solving skills.
- Pleasant personality and professional attitude.
- Ability to work as part of a team.

Preferred Skills
- Customer handling
- Communication skills
- Follow-up skills
- Basic MS Office/computer knowledge

What We Offer
- Competitive salary based on experience and skills.
- Friendly and professional work environment.
- Opportunity to develop customer service and sales skills.
- Career growth opportunities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Kochi)
🏢 Mojo auto cafe
📍 Kochi