Office Administration ExecutiveJob Summary

We are looking for a highly organized, detail-oriented, and proactive Office Administration Executive to manage day-to-day administrative operations, maintain accurate records, monitor call quality, provide performance feedback, and support internal teams through effective coordination and communication.

The ideal candidate should possess excellent communication skills, solid interpersonal abilities, advanced Microsoft Excel skills, attention to detail, and the ability to analyze call records and provide constructive feedback to improve service quality and team performance.

Key ResponsibilitiesOffice Administration
- Manage day-to-day office administrative activities and ensure smooth office operations.
- Maintain and organize documents, records, reports, and databases.
- Handle emails, phone calls, correspondence, and other administrative communications.
- Coordinate meetings, appointments, and internal office activities.
- Maintain office supplies, stationery, and administrative records.
- Coordinate effectively with internal departments,



clients, vendors, and service providers.
- Prepare daily, weekly, and monthly administrative reports.

Call Record & Quality Management
- Maintain accurate and updated call records on a daily basis.
- Monitor and review calls to ensure compliance with company quality standards and procedures.
- Conduct regular call quality assessments using predefined quality parameters.
- Evaluate communication, customer handling, professionalism, accuracy, and process adherence.
- Identify gaps, errors, and areas for improvement during call evaluations.
- Maintain detailed Call Quality and Call Monitoring Reports.
- Analyze call trends and prepare performance reports for management.

Call Feedback & Performance Monitoring
- Provide clear, constructive, and professional feedback based on call evaluations.
- Maintain accurate records of call feedback and follow-up actions.
- Communicate performance g

📌 Office Administrator (Kochi)
🏢 Tuem Hub
📍 Kochi