About The Company KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities.

KKR sponsors investment funds that invest in private equity, credit, and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of Global Atlantic Financial Group.

References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

KKR's Gurugram office provides best-in-class business operations services and solutions to our internal stakeholders and clients, drives organization-wide process efficiency and transformation, and reflects KKR's global culture and values of teamwork and innovation. The office contains multifunctional business capabilities and is integral in furthering the growth and transformation of KKR. The office was established with an initial concentration of finance, operations, and technology personnel, followed by the expansion of additional functions and capabilities.

KKR’s creation of a Gurugram office builds upon the firm's momentum in India and bolsters its existing presence in Mumbai.

About The Role Are you a seasoned Salesforce professional with a passion for driving digital transformation within the Financial Services sector? Do you excel in designing innovative solutions on the Salesforce.com platform, leveraging your extensive experience in configuration and architecture? If so, this is an exceptional opportunity to join KKR’s dynamic Technology team as a Senior Salesforce Analyst.

In this role, you will be responsible for leading the design, development, and implementation of complex Salesforce solutions, primarily utilizing Financial Services Cloud. Reporting directly to the CIO, you will work closely with a distributed offshore team and U.S.-based stakeholders to address intricate business challenges, optimize processes, and enhance the overall Salesforce environment.



Your expertise will be instrumental in supporting KKR’s strategic initiatives, including mobile strategy, security, compliance, and AI-driven reporting.

This position offers the chance to contribute to a fast-paced, innovative environment where your technical skills and business acumen will directly impact KKR’s operational excellence and client satisfaction. You will serve as a trusted advisor to internal teams, mentor junior analysts, and ensure the delivery of scalable, high-quality solutions that align with best practices and organizational standards.

Qualifications The ideal candidate will possess a strong blend of technical expertise and business understanding, with a minimum of 8–10 years of experience as a Salesforce.com functional analyst or consultant. Relevant experience in the Financial Services industry, particularly with Financial Services Cloud, is highly preferred.

Candidates should demonstrate a proven track record of designing and delivering complex configuration-based solutions, mentoring junior team members, and working effectively in a distributed team environment.

Key qualifications include a deep understanding of object-oriented design principles, proficiency with SQL or Excel, and a passion for technology and problem-solving at scale. Salesforce certifications such as Administrator, Platform App Builder, or Financial Services Cloud are advantageous. Excellent communication skills in English, with experience engaging U.S.-based stakeholders, are essential.

The ability to adapt quickly to shifting priorities and work in a fast-paced, ambiguous environment is crucial.

Responsibilities

- Independently gather, analyze, and refine complex business requirements, collaborating directly with stakeholders across different time zones.
- Design and implement technical and functional solutions based on business needs, utilizing Salesforce configuration tools such as objects, flows, formula fields, reports, dashboards,



and AppExchange integrations.
- Lead testing strategies, including Unit and Integration testing, ensuring the quality and integrity of deliverables.
- Troubleshoot and resolve complex issues during functional testing and user acceptance testing phases using advanced Salesforce debugging tools.
- Drive discussions on requirements, prototyping, design reviews, and testing, representing the team in cross-functional and leadership meetings.
- Design scalable data models within Salesforce, applying object-oriented architecture principles to ensure robustness and maintainability.
- Manage deployment processes and provide post-production support, leveraging CI/CD best practices and scratch orgs.
- Proactively identify risks, dependencies, and opportunities for process improvements, escalating issues as needed.
- Coordinate effectively with offshore and onshore teams, accommodating overlapping working hours to ensure seamless communication.
- Support end-user onboarding and address ongoing questions or issues related to Salesforce solutions.

Benefits At KKR, we are committed to providing a comprehensive benefits package designed to support our employees’ well-being and professional growth. Our offerings include competitive salary packages, health insurance plans, retirement savings options, and paid time off. We also promote continuous learning through training programs, certifications, and development initiatives to help our team members stay at the forefront of industry trends. Additionally, KKR fosters a collaborative and inclusive work environment that encourages innovation, teamwork, and work-life balance, ensuring our employees feel valued and empowered to excel in their careers.

Equal Chance

KKR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We believe that a diverse workforce enhances our ability to innovate and succeed, and we are dedicated to fostering an environment where everyone can thrive.

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