Role & responsibilities

Position: Sales and Operations Specialist

Experience Required: Above 5 Years in Luxury Travel or a Related Industry Location: Mumbai Goregaon

Employment Type: Full time

Key Responsibilities

Sales

1. Client Acquisition and Relationship Management Build and maintain strong relationships with high-net-worth individuals (HNWIs), corporate clients, and travel agents.

Proactively engage with clients to understand their travel needs and present tailored solutions.

Achieve sales targets by converting leads into confirmed bookings.

1. Itinerary Customization Design bespoke travel itineraries based on client preferences, ensuring attention to detail and alignment with brand standards.

Recommend unique destinations, experiences, and luxury accommodations to exceed client expectations.

1. Market Intelligence Monitor industry trends, competitor offerings, and client feedback to refine sales strategies.

Identify new market opportunities and develop strategies to penetrate them.

Operations

1. Booking Management Coordinate with internal teams, suppliers, and vendors to ensure seamless travel arrangements, including flights, accommodations, transportation, and exclusive experiences.

Manage end-to-end booking processes while maintaining accuracy and efficiency.

1. Client Support Serve as the primary point of contact for clients, providing prompt assistance for any travel-related inquiries or issues during their trip.

Ensure the delivery of exceptional service at every touchpoint to maintain brand loyalty.

1.



Vendor Relations Cultivate relationships with luxury service providers to secure the best rates and exclusive privileges for clients.

Negotiate contracts and oversee service quality to uphold company standards.

1. Budget Management Ensure all itineraries and travel plans are cost-effective while maintaining luxury standards.

Monitor expenses and ensure profitability on bookings.

1. Performance Reporting Prepare and present regular sales reports, including key performance indicators (KPIs), sales pipeline updates, and client feedback analysis.

Qualifications and Skills

Experience: Above 7 years in sales and operations within the luxury travel or hospitality sector.

Sales Acumen: Proven track record of meeting or exceeding sales targets.

Leadership quality

Operational Expertise: Strong understanding of travel logistics, vendor management, and itinerary planning.

Client-Focused: Exceptional interpersonal and communication skills, with an ability to anticipate and exceed client expectations.

Organizational Skills: Detail-oriented, with the ability to manage multiple tasks and projects simultaneously.

Tech Proficiency: Familiarity with travel CRM systems, booking platforms, and tools like Microsoft Office Suite.

Industry Knowledge: In-depth understanding of luxury destinations, exclusive experiences, and the needs of HNWIs.

Flexibility: Willingness to travel as needed and work flexible hours to accommodate client demands.

Preferred candidate profile - candidate should be from Travel or Hospitality industry

📌 Sales & Operations Specialist ( Travel Industry Only) (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai