Job Summary

We are looking for a technically skilled and customer-oriented Field Service Engineer to support our ISP network operations. The role involves installation, commissioning, maintenance, troubleshooting, and restoration of broadband, FTTH/FTTx, fiber-optic, Wi-Fi, and networking services at customer and network locations.

The candidate will work closely with the NOC, Installation, Customer Care, and Network Operations teams to ensure timely service delivery, network availability, and customer satisfaction.

Key Responsibilities
- Install and commission FTTH/FTTx broadband connections, ONT/ONU, routers, Wi-Fi devices, and other CPE equipment.
- Perform fiber cable routing, termination, jointing, and basic fiber splicing activities.
- Troubleshoot broadband connectivity, low-speed, signal-loss, Wi-Fi, and network-related complaints.
- Check optical signal levels and identify fiber cuts, attenuation, connector issues, and last-mile faults.
- Perform testing using OTDR, Optical Power Meter, VFL, Fusion Splicer, and other fiber-testing equipment.




- Configure and troubleshoot routers, ONT/ONU, Wi-Fi routers, switches, and basic networking equipment.
- Carry out preventive and corrective maintenance of the access/last-mile network.
- Attend customer complaints and service requests within the defined SLA/TAT.
- Conduct site surveys and feasibility checks for recent customer connections.
- Coordinate with the NOC/L2/L3 teams for issues requiring backend or advanced technical support.
- Support fault restoration for OFC, distribution boxes, FDPs, splitters, and other access-network infrastructure.
- Maintain proper records of installations, complaints, fault restoration, materials, and customer sign-offs.
- Ensure proper utilization and maintenance of company tools, equipment, vehicles, and network materials.
- Explain basic equipment usage and troubleshooting procedures to customers.
- Follow company technical standards, safety procedures, and field-service guidelin

📌 Field Service Engineer – ISP (Coimbatore)
🏢 Skylink Fibernet Private
📍 Coimbatore