We are Hiring..

Location:
Gurgaon, Haryana

Experience:
3–8 Years

Industry:
NBFC / Fintech / Digital Lending

Notice Period:
Immediate Joiners / Short Notice Candidates Preferred

About the Role

At
ZoroPe
, we are building rapid, seamless, and transparent financial solutions. We are looking for an experienced and hands-on
Compliance Manager
to oversee regulatory and operational compliance for

our Payday Loans and Small-Ticket Personal Loan business. In this role, you will be responsible for end-to end compliance across our digital lending ecosystem—ensuring that our digital platforms, Lending Service Providers (LSPs), collection partners, and customer-facing processes strictly align with applicable RBI guidelines, KYC/AML norms, and internal governance frameworks.

Key Responsibilities
- Regulatory & Digital Lending Governance:
Ensure strict adherence to RBI digital lending guidelines, NBFC regulations, and industry best practices across the complete loan journey (from onboarding to closure).
- LSP & Partner Compliance:




Oversee and conduct periodic compliance reviews/audits of Lending Service Providers (LSPs), collection agencies, and outsourced vendors.
- Customer Journey & Disclosures:
Review Key Fact Statements (KFS), loan agreements, interest pricing structures, and fee disclosures for transparency and regulatory compliance.
- KYC & AML Operations:
Monitor customer verification, KYC/AML processes, and anti-fraud protocols.
- CIC & Credit Bureau Management:
Ensure timely, accurate Credit Bureau (CIC) reporting and handle bureau-related customer discrepancy resolutions.
- Collections & Grievance Governance:
Monitor collection practices, review customer communications (SMS, WhatsApp, Email, App Notifications, scripts), and ensure timely resolution of customer complaints per defined TATs.
- Audits & Control Frameworks:
Maintain compliance trackers, draft/update SOPs and policies, conduct periodic testing, and track closure of internal/external audit observations.

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