Why N-able
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you

What You'll Do
The MDR QA & Training Analyst ensures quality and consistency across SOC operations by reviewing case investigations, validating adherence to procedures, and supporting analyst enablement. This role is integral to improving the accuracy of incident handling, refining documentation, and delivering training that raises the overall standard of MDR performance.

Roles and Responsibilities
- Perform detailed reviews of SOC cases, ensuring investigations meet quality standards.




- Verify that incident documentation aligns with runbooks, playbooks, and compliance requirements.
- Provide structured feedback to SOC Analysts and escalate recurring issues to leadership.
- Assist in onboarding current SOC team members by delivering training modules.
- Help develop training content, exercises, and knowledge base materials.
- Conduct refresher training sessions to ensure adherence to evolving processes.
- Identify gaps in case handling or procedural compliance.
- Recommend improvements to workflows, training content, and documentation standards.
- Collaborate with cross-functional teams to implement quality improvements.
- Partner with teams to ensure consistency in MDR operations.
- Provide feedback on quality trends to SOC Managers and leadership.
- Serve as a liaison between operations and training teams to align objectives

What You'll Bring
- 3–5 years of experience in a

📌 MDR QA (Bengaluru)
🏢 N-able
📍 Bengaluru