Key responsibilities:

1. Patient interaction and building relationship
- Serve as the first point of contact for all patient and consultation inquiries through calls, WhatsApp,or digital channels
- Handle inbound and outbound communications with empathy, clarity, and accuracy
- Counsel patients regarding services, doctors’ availability, procedures, and admission formalities
- Ensure high-quality interactions that build patient trust and satisfaction

2. CRM management
- Operate and update the Hospital CRM system daily to track inquiries, leads, and follow-ups
- Monitor and ensure timely movement of leads from inquiry to consultation or admission
- Generate daily and weekly CRM analytics reports on lead status, conversion ratios, and followup performance
- Identify patterns in lead behavior and recommend process improvements to management

3. Coordination
- Collaborate with departments such as OPD, Diagnostics, and Billing to ensure smooth patient scheduling and coordination
- Share key patient insights and communication trends with supervisors to enhance operational efficiency





4. Documentation
- Maintain structured call logs, lead dashboards, and communication summaries
- Prepare MIS reports on call performance, conversion trends, and customer engagement metrics
- Maintain confidentiality and data protection standards while handling patient information

Desired qualifications and experience:

Graduate in any discipline, preferably with specialization in Sales, Marketing, or Communication
- 1–3 years of experience in CRM tool, lead management, tele sales/ tele calling
- Robust understanding of CRM tools, lead funnel management, and reporting dashboards
- Fluency in English and Hindi; proficiency in other languages will be an asset
- Proficient in MS Excel, Word, and basic data reporting formats

Key competencies:

Exceptional communication and interpersonal skills

Strong relationship-building and persuasion ability

Analytical mindset with attention to accuracy in

📌 Customer Relations (Varanasi)
🏢 Heritage Hospital
📍 Varanasi