Job Description (JD) Senior Executive CRM Collections (Real Estate)
Job Title:
Senior Executive CRM Collections

Department:
Customer Relationship Management (CRM) / Collections

Industry:
Real Estate

Experience:
2 to 4 Years

Location:
Osman nagar

6 Days working

Job Summary
We are seeking a proactive and customer-focused Senior Executive CRM Collections to manage post-sales customer collections and maintain strong customer relationships throughout the payment lifecycle. The ideal candidate should have experience in real estate collections, a good understanding of CRM processes, excellent negotiation skills, and the ability to coordinate with internal and external stakeholders to ensure timely collections and customer satisfaction.

Key Responsibilities
- Manage post-sales collections from customers as per payment schedules and company policies.
- Track customer payment milestones and ensure timely follow-up on due and overdue payments.
- Maintain accurate customer records, payment status, and collection updates in the CRM system.
- Coordinate with Sales, Finance, Legal,



and Project teams to resolve customer queries related to payments and agreements.
- Engage with customers through calls, emails, and meetings to ensure smooth collection of dues.
- Negotiate payment plans and resolve collection-related issues while maintaining positive customer relationships.
- Generate collection reports, aging analysis, and MIS reports for management review.
- Ensure compliance with company policies, RERA guidelines, and contractual obligations.
- Support customers during post-sales processes, including documentation, payment reminders, and handover-related activities.
- Escalate critical collection issues and recommend appropriate resolutions.

Required Skills Competencies
- Robust knowledge of CRM processes and customer lifecycle management.
- Experience in post-sales collections within the real estate industry.
- Excellent negotiation and persuasion skills.
- Strong communic

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