Job Description

About the Company

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We are HCLTech, committed to delivering exceptional customer service and support in the healthcare sector.

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About the Role

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We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

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Responsibilities

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Handle inbound and outbound customer calls in a professional and courteous manner.
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Respond to inquiries regarding health insurance perks, coverage, eligibility, claims, and billing.
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Assist members, patients, providers, and healthcare facilities with account-related concerns.
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Verify member information and accurately document customer interactions in the system.
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Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
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Escalate complex concerns to the appropriate department when necessary.
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Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.
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Meet established quality, productivity, and customer satisfaction targets.
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Stay updated on healthcare policies, procedures, and account-specific guidelines.
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Provide accurate information and educate customers on available healthcare services and programs.
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Qualifications

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College Graduate / Undergraduate (BPO experience is required)
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Excellent verbal and written communication skills.
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Solid customer service and problem-solving abilities.
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Basic computer proficiency and ability to navigate multiple systems.
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Ability to work in a fast-paced workplace.
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Strong attention to detail and organizational skills.
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Required Skills

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Customer Service Representative (CSR) (Voice Process)
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Preferred Skills

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Experience in healthcare customer service
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Pay range and compensation package

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Experience: 1 to 4 yrs

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Shift: US Shift (Night Shift)

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Equal Opportunity Statement

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HCLTech i

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