Role Title:
WordPress Support & Troubleshooting Intern
Location:
Remote
Internship Type:
Full-time | Paid | Duration: 3 months
Role Overview:
We are looking for a
WordPress Support & Troubleshooting Intern
who can troubleshoot websites beyond the WordPress dashboard. The candidate should have an interest in understanding the complete website infrastructure — from the domain and DNS to hosting/server configuration, cPanel, WordPress files, databases and the WordPress admin panel.
Key Responsibilities:
- Handle day-to-day WordPress website support and maintenance tasks.
- Investigate website issues systematically and identify the root cause rather than applying temporary fixes.
- Troubleshoot issues across WordPress, website files, databases, hosting, DNS, domain and SSL layers.
- Research documentation, technical forums and developer resources to find solutions to unfamiliar problems.
- Implement fixes where appropriate and verify that the website is functioning correctly after changes.
- Work with developers or hosting providers when an issue requires advanced technical or server-level intervention.
- Perform website checks after updates, migrations, backups and major changes.
- Document issues, root causes and solutions clearly.
Technical Areas:
- WordPress administration, themes, plugins and page builders
- cPanel and other hosting control panels
- WordPress File Manager and website file structure
- PHP and basic PHP configuration
- MySQL and phpMyAdmin
- HTML, CSS and basic JavaScript
- Domain and DNS management
- SSL and HTTPS issues
- .htaccess, redirects and URL configuration
- Website migration, backup and restoration
- Hosting/server errors such as 500, 502, 503 and 504
- Cloudflare/CDN basics
- Website performance and troubleshooting
- Browser Developer Tools
Required Skills:
- Bachelor’s or Master’s degree
- Robust troubleshooting and problem-solving ability.
- Ability to independently research and find solutions.
- Basic to intermediate knowled
📌 WordPress Support (India)
🏢 Remedo
📍 India