Role & responsibilities
- *Branch-Level Activities:*
- Manage and oversee the Gold Loan portfolio of the branch, ensuring effective utilization and growth.
- Lead all branch-level activities to drive business growth, including loan disbursement, cash management, vault keeping, customer service, and compliance with company policies.
- Collaborate with the team to drive field-marketing activities, promoting various gold loan schemes and enhancing brand visibility.
- *Team Leadership:*
- Coach, mentor, and provide timely feedback to employees, fostering a high-performance culture within the branch.
- Facilitate training to enhance employee skills and career development.
- *Reporting and Analysis:*
- Prepare accurate and timely reports related to branch performance, functioning, and operational metrics.
- Utilize data insights to identify areas for improvement and strategic decision-making to increase the presence of TVS Credit in the Gold Loan market for your catchment.
- *Customer Engagement:*




- Focus on customer engagement strategies to acquire new customers and ensure their retention.
- Assist clients throughout their Gold Loan Financing journey, addressing their needs and concerns.
- *Business Quality Performance:*
- Maintain and enhance the quality performance of the branch's gold loan business by implementing necessary actions for growth.
- Ensure timely and effective collection activities, while proactively managing provisions for NPAs, to maintain financial health and compliance within the branch for Gold Loan business.
- *Valuation and Compliance:*
- Maintain accurate valuation appraisal of gold ornaments pledged in the branch, ensuring compliance with company policies and audit standards.
- Verify weight and purity assessments as required through acid and salt test, pointed scratch test, weight test, smell test usability test, flexibility test, sound test etc.

Ensure proper storage and safety of gold and cash assets in the vaults allocated
- *Risk Mana

📌 Gold Loan Officer (Madurai)
🏢 TVS Credit Services
📍 Madurai