Role Overview

We are looking for a dynamic and result-oriented Unit Manager / Restaurant Manager to take complete ownership of the day-to-day operations of a QSR/restaurant outlet. The role is responsible for driving sales and profitability while ensuring excellent customer service, food quality, hygiene, team performance, and operational standards.

The ideal candidate should have strong leadership skills, a customer-first approach, and the ability to manage a rapid-paced restaurant environment.

Key Responsibilities1. Outlet Operations
- Take complete responsibility for the smooth and efficient operation of the restaurant.
- Ensure compliance with company SOPs, operational standards, and service procedures.
- Monitor opening, closing, shift handovers, and daily operational activities.
- Maintain high standards of food quality, service, cleanliness, and ambience.
- Ensure timely resolution of operational issues and customer complaints.

2. Sales & Business Performance
- Drive daily, weekly, and monthly sales targets for the outlet.
- Monitor key business metrics including sales,



average order value, footfall, conversion, and delivery performance.
- Identify opportunities to increase sales through upselling, cross-selling, promotions, and local marketing initiatives.
- Analyse outlet performance and take corrective actions to improve profitability.

3. People Management
- Lead, motivate, coach, and develop the restaurant team.
- Plan manpower requirements and prepare effective staff rosters.
- Ensure adequate staffing during peak and non-peak hours.
- Conduct team briefings, performance reviews, and on-the-job training.
- Manage attendance, discipline, productivity, and employee engagement.
- Support recruitment, onboarding, and retention of team members.

4. Customer Experience
- Ensure consistently high standards of customer service.
- Personally monitor customer feedback and resolve complaints professionally.
- Maintain service speed and accuracy, particularly du

📌 Unit Manager (Delhi)
🏢 Accodify360
📍 Delhi