Job Role
Account Manager – Restaurant Operations
Department
Operations / Client Servicing
Role / Category
Account Management / Restaurant Relationship Management
Employment Type
Full Time
Job Description
- Handle onboarding of top-listed restaurants on the platform.
- Manage the complete restaurant lifecycle and ensure smooth day-to-day operations.
- Maintain solid and healthy relationships between restaurants and Ownly.
- Coordinate with internal departments to resolve operational requirements and issues.
- Monitor restaurant performance and ensure smooth service delivery.
- Handle restaurant queries, concerns, and operational challenges.
- Resolve conflicts and ensure timely resolution of issues.
- Prepare daily reports and share operational updates with management.
- Monitor customer satisfaction and work towards improving the overall service experience.
- Maintain proper communication and coordination with restaurant partners.
- Support restaurant partners with operational requirements and process-related queries.
Key Responsibilities
- Restaurant onboarding and relationship management.
- End-to-end restaurant account handling.
- Client coordination and issue resolution.
- Internal team coordination for operational support.
- Daily reporting and performance tracking.
- Customer and restaurant satisfaction management.
- Conflict resolution and operational problem-solving.
Required Skills
- Good communication and interpersonal skills.
- Customer relationship management.
- Restaurant/food delivery operations knowledge.
- Team-handling and coordination skills.
- Conflict resolution and problem-solving abilities.
- Basic reporting and documentation skills.
- Ability to manage multiple restaurant accounts.