Description
The Sky Global Indian Service-SME-Sky Channel-VRM - NR role is a key position within our organization, responsible for overseeing and optimizing the performance of our Sky Channel-VRM - NR department. This role requires a strategic mindset and a robust understanding of the Indian market to drive growth and enhance our services. The successful candidate will work closely with cross-functional teams to develop and implement effective strategies, ensuring a positive and effective customer journey.

Responsibilities
Lead and manage the Sky Channel-VRM - NR team, providing guidance and support to ensure high-quality service delivery.
Develop and execute strategies to enhance the customer experience, focusing on Indian market needs.
Collaborate with various departments to align services and create a seamless customer journey.
Monitor and analyze performance metrics, identifying areas for improvement and implementing necessary changes.
Build and maintain robust relationships with key stakeholders, including partners and clients.




Stay updated with industry trends and best practices, ensuring our services remain competitive.
Oversee the training and development of team members, fostering a culture of continuous improvement.
Ensure compliance with regulatory requirements and internal policies.
Provide regular performance reports and insights to senior management.
Act as a point of contact for any customer-related inquiries and escalate issues as needed.

Qualifications
A bachelor's degree in Business Administration, Finance, or a related field is preferred.
Minimum 5 years of experience in a similar role, preferably in the banking or financial services industry.
Strong leadership and management skills, with a proven track record of leading high-performing teams.
Excellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively.
Deep understanding of the Indian market and its unique busines

📌 Sky Global Indian Service Sme Sky Channel Vrm Thane
🏢 Kotak Mahindra Bank
📍 Thane