Job Responsibilities

- Receive and handle client inquiries via phone calls, WhatsApp, email, or web chat in a professional and timely manner.
- Accurately update client details, inquiries, and follow-ups in the company CRM.
- Proactively follow up with leads and existing clients to support sales conversion.
- Coordinate with vendors/providers to obtain quotations and availability.
- Prepare and send proposals, quotations, and invoices to clients.
- Maintain solid post-sales client relationships to ensure satisfaction and repeat business.
- Prospect and reach out to new clients as part of business development activities.
- Adhere strictly to company processes, communication standards, and response timelines.

Key Requirements & Skills

- Excellent spoken and written English is mandatory.
- Ability to understand and communicate clearly with different international accents (UAE, UK, European, etc.).
- Must be highly responsive and available online throughout assigned working hours.




- Strong customer service and sales communication skills with a polite and professional approach.
- Proactive, self-driven, and organized, with the ability to handle multiple conversations simultaneously.
- Good computer skills and confidence in using:

-CRM systems -Email platforms
- WhatsApp Business / web chat tools

-Online documents, spreadsheets, and proposal tools -Willingness to learn and adapt to new technical platforms and internal systems used by the company.

Experience

2–3 years of experience in sales, customer service, client support, or a related field.

Prior experience in remote roles, UAE/Gulf clients, or service-based industries will be an advantage.

Work Expectations

This is a remote position based in India.

Candidate must have

A reliable internet connection and Laptop A quiet work environment

- Must remain actively online and reachable during working hours.

📌 Sales & Customer Support Executive (Remote) (Kerala)
🏢 G A E Events
📍 Kerala