We are looking for a proactive and detail-oriented Back Office Executive to support our sales and operations team. The candidate will be responsible for order processing, customer communication, payment follow-ups, ERP data management, quotation preparation, and providing administrative support to the sales team to ensure smooth business operations.

Key Responsibilities

Order Processing & Coordination

- Process and load branch orders to Head Office accurately and within defined timelines.
- Coordinate with internal departments for order execution and status updates.
- Track pending orders and ensure timely closure.

Customer Communication

- Handle email communication with customers, vendors, and internal teams.
- Respond to customer inquiries and coordinate for required information and documentation.
- Maintain records of all customer correspondence.

Payment Follow-up

- Conduct payment collection and follow-up calls with customers.
- Coordinate with the accounts team for reconciliation and outstanding payments.
- Prepare and share payment status reports periodically.

ERP & Data Management

- Ensure timely and accurate entries in the company ERP system.
- Update customer information, quotations, orders, payments, and other relevant records.
- Maintain data accuracy and generate reports as required.

Quotation & Documentation Support





- Prepare and send quotations to clients based on inputs from the sales team.
- Assist in proposal preparation, tender documentation, and other sales-related paperwork.
- Maintain quotation and document repositories for future reference.

Sales Team Support

- Provide administrative and operational support to the sales team.
- Coordinate meetings, follow-ups, and customer documentation.
- Track sales activities and maintain MIS reports.

Required Skills & Qualifications

- Graduate in Commerce, Business Administration, or any related discipline.
- 1–3 years of experience in back-office operations, sales coordination, or customer support.
- Good communication skills (written and verbal).
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience working on ERP systems is preferred.
- Robust organizational skills and attention to detail.
- Ability to manage multiple tasks and meet deadlines.

Key Competencies

- Customer-oriented approach
- Effective communication
- Follow-up and coordination skills
- Accuracy and attention to detail
- Time management
- Teamwork and collaboration

Preferred Experience

- Experience in engineering, construction, software, or technology-related industries will be an added advantage.

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales Coordinator (Mumbai)
🏢 Trisita Engineering
📍 Mumbai