Role & responsibilities

- Manage end-to-end order processing from order confirmation to final delivery.

- Coordinate with Sales, Operations, Logistics, Finance, Warehouse and Supply Chain teams for timely order execution.

- Track order status, loading schedules, vehicle placement, dispatch and delivery timelines.

- Coordinate with transporters and logistics partners for vehicle placement and delivery tracking.

- Act as the key point of contact for customers after order confirmation, providing timely updates and resolving queries.

- Prepare and maintain order-related documents including invoices, delivery challans, dispatch records and delivery confirmations.

- Monitor pending orders and proactively follow up to avoid delays in dispatch and delivery.

- Identify and escalate delivery issues, discrepancies and coordination bottlenecks for quick resolution.

- Maintain accurate order, dispatch and delivery records in ERP/Excel trackers.

- Prepare regular reports on pending orders, dispatches, deliveries and operational issues.

- Ensure timely communication and coordination across all stakeholders involved in the sales-to-delivery process.

- Escalate critical or unresolved matters to the Head of India Operations.





Preferred candidate profile

- Bachelor's degree in any discipline; Business, Commerce or Logistics background preferred.

- 36 years of experience in Sales Coordination, Order Management, Sales Support, Logistics Coordination or similar roles.

- Experience in Oil & Gas, Petroleum, Petrochemical, Energy or B2B industrial supply will be preferred.

- Robust experience in order processing, dispatch coordination, logistics follow-up and delivery management.

- Good knowledge of MS Excel and ERP/order management systems.

- Strong communication, coordination and follow-up skills.

- Highly organized with excellent attention to detail and documentation accuracy.

- Ability to manage multiple orders, stakeholders and deadlines simultaneously.

- Proactive, responsive and capable of working in a fast-paced, time-sensitive environment.

- Experience coordinating with transporters, warehouses, depots or logistics partners will be an advantage.

- Candidates with exposure to petroleum products, fuels, base oils, lubricants or petrochemical products will be preferred.

📌 Sales Coordinator Petroleum & Energy (New Delhi)
🏢 Bhuvi Petroleum Privet
📍 New Delhi