About the Company:

Nirvana Realty is a leading holiday home and second-home development company with over 20 years of experience in creating themed, gated lifestyle communities near Mumbai. The company focuses on helping families own peaceful homes close to nature, with thoughtfully planned townships, unique amenities, hospitality-led experiences, and long-term community value.

Role Details:

Position:

Post Sales CRM Executive - Real Estate

Department:

Customer Relationship Management

Location:

Andheri West, Mumbai

Role:

Customer Engagement & Coordination

Experience:

Prior experience in the
Real Estate Industry is preferred

Budget:

3-5 LPA

About the Role

We are looking for a proactive and detail-oriented
CRM Executive

to manage customer engagement, documentation, collections follow-ups, registration processes, and coordination with internal teams and site personnel. The ideal candidate should have strong communication and coordination skills, along with positive knowledge of Excel and CRM systems.

Key Responsibilities




- Coordinate with the sales and internal teams for
timely collection of payments and required documentation

.
- Follow up with customers and relevant teams to ensure
timely payment collections

.
- Manage and ensure
100% compliance with KYC and customer documentation requirements

.
- Follow up with customers through
reminder letters, verbal communication, emails, and other appropriate channels

for pending payments.
- Coordinate and facilitate the
timely execution of agreements and property registration processes

.
- Maintain accurate customer records and update information in the
CRM system

.
- Prepare and maintain reports related to
collections, documentation, KYC, registration, and customer status

.
- Coordinate with site personnel and internal teams regarding
material, labour, construction-related updates, and project requirements

.
- Monitor pending activities and ensure timely closure through regular follow-ups with concerned s

📌 Post Sales CRM Executive (Mumbai)
🏢 Nirvana Realty
📍 Mumbai