Job Description – Telecaller & Front Office Executive
Department: Front Office / Patient Relations
Location: Mind & Brain Hospital, Bengaluru
Employment Type: Full-Time
Reporting To: Front Office Manager / Hospital Administration
Contact:(phone hidden)
Mail :
[email protected]
Job Summary
We are looking for a Telecaller & Front Office Executive to manage patient calls, appointments, reception activities, and day-to-day patient coordination. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to interact with patients and their families with empathy and patience.
Key Responsibilities1. Telecalling & Patient Coordination
- Handle incoming and outgoing calls from patients and their attendants.
- Respond to patient enquiries regarding consultations, appointments, hospital services, timings, and basic procedures.
- Make follow-up calls to patients regarding appointments and scheduled consultations.
- Coordinate appointment bookings, confirmations, rescheduling, and cancellations.
- Follow up with prospective patients and enquiries received through calls, website, social media, or other sources.
- Maintain accurate records of calls, enquiries, appointments, and follow-ups.
- Escalate clinical, emergency, or patient-related concerns to the appropriate department or senior.
2. Front Office & Reception
- Greet and welcome patients, attendants, doctors, and visitors professionally.
- Register new and returning patients as per hospital procedures.
- Assist patients with OPD registration, appointment coordination, and department navigation.
- Coordinate with doctors, nursing, billing, pharmacy, accounts, and other departments as required.
- Manage the reception desk and ensure smooth patient movement.
- Handle basic patient documentation and maintain confidentiality of patient information.
- Guide patients and attendants regarding hospital facilities, procedures, and relevant departments.
- Maintain a skilled
📌 Front Office Receptionist (Bengaluru)
🏢 Mind and Brain Hospital
📍 Bengaluru