Job Description
International Rate Desk (IRD) Specialist / Executive
Department
International Rate Desk (IRD)
Reports To
IRD Team Lead / Operations Manager

Job Summary
The International Rate Desk (IRD) Specialist is responsible for providing expert support for international airfare pricing, fare construction, ticketing, reissues, exchanges, refunds, and routing solutions. The role partners closely with frontline travel consultants, ticketing teams, airlines, and operational stakeholders to ensure accurate fare application, compliance with airline and corporate travel policies, and delivery of cost-effective travel solutions.
The incumbent serves as a subject matter expert on international fares and airline pricing, offering guidance on complex itineraries, fare rules, routing options, ticketing procedures, and travel requirements while maintaining the highest standards of service quality, productivity, and accuracy.

Key Responsibilities
International Fare Management
- Perform accurate international fare calculations and fare construction for straightforward and complex itineraries.




- Analyze and quote published, private, negotiated, corporate, consolidator, and promotional fares.
- Interpret airline fare rules, routing restrictions, stopovers, surcharges, taxes, and ticketing requirements.
- Verify reservations to ensure the most cost-effective and policy-compliant fare options are applied.
- Identify alternative routings, booking classes, fare breaks, and split-ticketing opportunities to maximize savings and traveler value.
- Validate airline contracts, corporate discounts, and negotiated fare agreements.

Reservation & Ticketing Support
- Create, modify, and manage Passenger Name Records (PNRs) through Global Distribution Systems (GDS).
- Process ticket issuance, reissues, exchanges, schedule changes, and involuntary airline disruptions.
- Provide support for complex international reservations and fare-related queries.
- Ensure all fare rules and ticketing conditions hav

📌 Walk-in || International Rate Desk (Gurugram)
🏢 Atain
📍 Gurugram